Typically, little kids mostly annoy me, especially in certain commercials (Welch's grape juice anyone?), but in this commercial, developed by Crispin Porter + Bogusky, Kylie is an absolutely adorable little girl - and the campaign has been getting great media attention.
Kylie is a 4 year old little girl who takes the audience through Windows Live Photogallery and demonstrates how easy it is to put together a presentation with pictures, music (my favorite) and quotes she's found on Microsoft, which she dubbs "nice words."
Why does this work? Tugging on heart strings isn't always the best idea, but this commercial hits it right on the nose. First, it engages the audience with probably one of the cutest little girls ever, and modest too! Then, as only little kids can, she shows you precisely what she is going to do, what pictures she is going to send, adds some funny music for a 4 year old, and closes the deal with the mandatory Microsoft line - "I'm a PC and I'm 4 1/2." There's not many commercials you feel you need to watch, but when a 4 year old comes onscreen to show you something, the audience automatically goes into parent mode, and watches patiently.
Cute is not always the best way to go in marketing campaigns, but CPB has executed the commericals perfectly. Cute apparently works as a marketing campaign for Microsoft and the next ones should only get better.